Customer Service: a good experience!

"And I spent half of my life
In the customer service line
Flaws in the design
A sign of the times..."
(excerpt from Dan Mangan's song Robots)

Normally, when I have to call customer service, I prepare myself for a long wait followed by a fight. Today was no different. Except, I didn't need to fight for what I knew was right...nor did I have to argue my case. Today I was treated like a real human being with feelings and frustrations. I'd like to thank Tim from Fido for a GREAT customer service experience (my first one!!!!). He worked with me to get me what I was supposed to have gotten 2 phone calls ago. He changed my bill to reflect what calls I actually made and should have been billed for. Good-bye over $250 in unnecessary charges! (Imagine my surprise when I opened that bill!) He finally got my plan sorted out to be what it should have been 2 calls ago (third times a charm?). I have to admit, I didn't expect this to happen but I am utterly surprised by Tim.

An Ode to Tim
Oh Tim, You came and you found me my plan back.
You fixed all those charges on my bill
You made me smile and be still.....

Okay. That's enough. I really appreciated Tim's efforts and what he did to get my plan all sorted out. Hopefully, this is the last time I have to "fix" this problem.